We are searching for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board. The Client Services Manager will be tasked with maintaining client satisfaction, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, communicating needs to appropriate vendors, colleagues, and communities, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance Primestone Corporate Housing growth through positive client-to-business engagement.
To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, tact, and be able to function in a high-pressure environment. The noteworthy Client Services Manager should provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, and show initiative and drive when dealing with client requests.
Client Services Manager Responsibilities
- Develop effective communication platforms for clients and staff.
- Inspire repeat-business from clients.
- Conduct customer service workshops and presentations.
- Monitor and measure client satisfaction.
- Liaise with different departments about client queries.
- Offer advice to clients on services and products.
- Develop surveys and capture client information.
- Participate in marketing campaigns.
- Deal with client requests and troubleshoot problems.
Client Services Manager positions require a bachelor’s degree and 3-5 years of management experience. An MBA is preferred.
Other Skills and Qualifications
Strong Communication Skills, Stellar Time Management Skills, Reliable, Self-motivated, General Business Knowledge, High Service Orientation, Solution-Oriented, Thrives in a Fast-Paced Environment, Entrepreneurial Spirit, Persuasion, Customer Service Oriented, Well Written, Motivation for Success, Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Goals, Professionalism, CRM and Microsoft Office
Who we are
Primestone Housing Solutions is the leading provider of boutique furnished apartments and high-end corporate housing in New York and across the globe. With an unwavering commitment to exceptional service and quality, Primestone delivers a sense of “Home Sweet Home” no matter where its guests are. Primestone provides that home sweet home feeling that hotels can’t provide. With all the comforts of home, from a fully-equipped kitchen to additional space and on-site amenities, you can ensure a pleasant stay no matter where your travels take you. Our expert staff has years of experience in the hospitality industry and understands how to meet the needs of discerning customers. We have a relentless commitment to your personal satisfaction and meet that with customized offerings and services.